Shipping Policy

Effective Date: August 4, 2026

Thank you for shopping with Solyra® Spooky Strings! We are committed to delivering your spooky lights efficiently and reliably. Please review our shipping policy below.

1. Shipping Costs

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments. This fee will be applied at checkout.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders shipped within the United States, estimated delivery times are 5-10 business days from the date of shipment. We primarily use USPS and UPS for domestic deliveries. Please note that these are estimated delivery times and actual delivery may vary.

4. International Shipping

We offer international shipping to many countries. Estimated delivery times for international orders are 10-25 business days from the date of shipment. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees imposed by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the status of your shipment directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Solyra® Spooky Strings is not responsible for shipping delays caused by the carrier, unforeseen weather conditions, natural disasters, or customs processing delays for international orders. We will, however, do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that for these addresses, we can only ship via USPS.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solyraspookystrings.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and arrange for a replacement or refund as appropriate.

9. No Shipping to Restricted Countries

Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is not available during checkout, we currently do not ship to that location. We apologize for any inconvenience this may cause.