Privacy Policy

Last updated: August 4, 2026

This Privacy Policy describes how Solyra® Spooky Strings ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://solyraspookystrings.com (the "Site").

1. Personal Information We Collect

We collect various types of personal information to provide and improve our services to you. This may include:

• Contact Information: Your name, email address, shipping address, billing address, and phone number.
• Payment Information: Details necessary to process your payments, such as credit card numbers, debit card numbers, or other payment account information. Please note that we do not directly store full payment card details; these are securely processed by our third-party payment processors.
• Order Information: Details about the products you purchase, order history, and customer service inquiries.
• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referring URLs, and other diagnostic data.
• Location Information: General geographical location derived from your IP address.

2. How We Collect Your Personal Information

We collect personal information through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact customer support.
• Automated Technologies: Through cookies, web beacons, pixels, and other tracking technologies as you navigate our Site.
• Third-Party Sources: From service providers, analytics providers, and advertising partners, consistent with their privacy policies.

3. Purpose of Data Collection

We use your personal information for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping products, processing payments, and sending order confirmations.
• Customer Service: To provide customer support, respond to your inquiries, and manage returns or exchanges.
• Marketing and Promotions: To send you promotional emails, newsletters, and information about new products or special offers, where you have consented to receive such communications.
• Analytics and Improvement: To analyze website usage, understand customer preferences, improve our Site, products, and services, and personalize your experience.
• Advertising and Targeting: To deliver targeted advertisements on our Site and third-party platforms based on your interests and browsing behavior.
• Security and Fraud Prevention: To protect the security and integrity of our Site, prevent fraudulent transactions, and comply with legal obligations.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Shopify Payments, PayPal, or Stripe, to securely process your payments.
• Shipping Carriers: Such as USPS, UPS, or FedEx, to deliver your orders.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site.
• Advertising Platforms: Such as Meta (Facebook/Instagram), TikTok, Snapchat, and Google Ads, to deliver targeted advertising and measure campaign performance.
• Customer Support Platforms: To manage customer inquiries and communications.
• Email Marketing Services: To send newsletters and promotional communications.

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and for advertising purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the operation of our Site, enabling core functionalities like security, network management, and accessibility.
• Performance/Analytics Cookies: Collect information about how you use our Site (e.g., pages visited, links clicked) to help us improve its performance and design.
• Functionality Cookies: Remember your preferences (e.g., language or region) to provide a more personalized experience.
• Advertising/Targeting Cookies: Used by us and our advertising partners to build a profile of your interests and show you relevant advertisements on other sites.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.

For example, we retain order information for a minimum of [e.g., 7 years] for tax and accounting purposes. Marketing consent may be retained until you opt-out.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction/Rectification: Request that we correct any inaccurate or incomplete personal data.
• Right to Deletion/Erasure ("Right to be Forgotten"): Request that we delete your personal data under certain conditions.
• Right to Object: Object to the processing of your personal data for certain purposes, such as direct marketing.
• Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Opt-Out: Opt-out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us.

To exercise any of these rights, please contact us at support@solyraspookystrings.com. We may require you to verify your identity before fulfilling your request.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@solyraspookystrings.com.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@solyraspookystrings.com

Website: https://solyraspookystrings.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.